Refund Policy

Consumer credit packs are one-time payments for AI hairstyle and wig previews. They do not start a subscription or renew automatically. WigTryAI provides digital previews; we do not sell physical wigs or beauty products.

You can request a full refund for a credit pack within 7 days of purchase if none of the credits from that pack have been used. Email support@wigtryai.com within that period using your purchase email address and include your order or receipt ID. We will verify the purchase and credit usage before processing the refund.

Partly or fully used credit packs and requests made more than 7 days after purchase are generally not eligible under this unused-pack policy. Billing errors, unresolved technical issues, and rights under applicable consumer law are handled separately as described below.

Creem is the Merchant of Record for credit purchases and processes approved payment refunds. Refunded credits are removed from your account. The time for a refund to appear depends on Creem and your payment provider. Do not send us your full payment card number.

Your purchase is also subject to the Creem Buyer Terms. This policy does not limit any mandatory refund or other consumer rights that apply to you by law.

If a paid AI generation fails, the credits charged for that failed attempt are restored to your available try-on balance. This is a credit restoration, not an automatic refund of your payment. Free generations do not create a cash refund entitlement.

Completed AI previews consume the stated credits, even when the hairstyle, color, or fit differs from your expectations. AI previews are visual estimates. If a generation fails repeatedly or credits are not restored, contact support@wigtryai.com with the generation ID so we can investigate and resolve the issue, including reviewing whether a payment refund is appropriate.

If you were charged twice or paid credits did not arrive, email support@wigtryai.com with your purchase email address and receipt ID. We will check the payment and account records and arrange the appropriate correction or refund through Creem. These billing problems are reviewed separately from the unused-pack refund rule.

Read our Terms of Service for the rules governing credit use and generated previews. Contact support@wigtryai.com for refund or billing questions.